Delivering seamless omnichannel experiences for India's leading comfort-tech brand
The Sleep Company is India's leading comfort-tech brand. We unified their online, offline, and support touchpoints into one continuous customer journey.
Overview
The Sleep Company is India's leading comfort-tech brand. We unified their online, offline, and support touchpoints into one continuous customer journey.
The Challenge
Customers were moving between online browsing, offline stores, service installations, and social queries. The goal: Make it feel like one continuous journey.
The Transformation
Unified commerce platform with fast checkout, financing, and real-time inventory. Omnichannel retail POS (posx) for BOPIS, ship-from-store, unified returns. Technician app for install booking, route optimization, digital proof. AI store assistant for unified customer context and personalized selling. Social media AI agent for automated queries and smart escalations.
Seamless end-to-end customer journey across all touchpoints
Customers experience one continuous journey across online, offline, and support.
Better inventory visibility & fulfillment coordination
Real-time inventory sync across web, stores, and warehouses.
Faster installations with improved technician efficiency
Technician app enables route optimization and digital proof.
More personalized sales & support interactions
AI store assistant and social agent enable personalized selling and support.
2024 – Present
Mumbai, India
UX/UI Design / Development
2024 – Present
Mumbai, India
UX/UI Design / Development
