Skip to main content
[ Retail ]
Reimagine the
customer experience

AI-native commerce — cartx, retailOS, shopx — productized in your cloud, priced to conversion, margin and SKU velocity.

[ Answer ]

HOW DOES DEVX LABS HELP RETAIL COMPANIES TRANSFORM WITH AI?

devx labs helps retail and D2C brands replace SaaS sprawl with AI-native commerce — context-engineered agents on AWS Bedrock, deployed in your cloud, priced to outcomes like conversion lift, margin and SKU velocity.

[ TL;DR ]
THREE PRACTICES Customer Interactions, AI-Led Business Ops, Enterprise Architecture
ACCELERATORS cartx, retailOS, shopx — productized for commerce
GEOGRAPHIES India, MEA, SEA primary; US Northeast secondary
PRICING fixed-scope diagnostic, milestone build, outcome-based run
GTM MOTION AWS co-sell, Anthropic-aligned, Shopify Pro for D2C
[ Industry POV ]

What's broken in retail — and what AI-native does differently.

WHAT'S BROKEN

Retail stacks have collected 30+ point SaaS tools — search, reviews, loyalty, CDP, helpdesk, marketing — each charging per-seat or per-event, none speaking to the others. The result: margin shaved off every order, integration teams drowning, and a customer experience stitched together by middleware.

WHAT WE DO DIFFERENTLY

We build agent-native commerce on the customer's cloud. One reasoning layer, your data, your perimeter — replacing 6–10 SaaS tools at a time with workflows that get cheaper as volume grows, not more expensive.

[ Pain → outcome map ]

Retail pains, mapped to practice and outcome.

PAIN PRACTICE OUTCOME
Conversion plateaued; A/B tests stuck at single-digit lifts Customer Interactions +18–34% conversion via context-engineered PDP + checkout agents
Demand forecasting misses every festive season AI-Led Business Ops −40% stockout & −22% deadstock with cartx forecasting
WhatsApp / IG support drowning in volume; CSAT slipping Customer Interactions −61% AHT with conversational commerce agents
Pricing changes take 3 weeks to propagate across SKUs AI-Led Business Ops Pricing decisions in <30 min via pricex
Replatforming off Shopify/Salesforce takes 14 months Enterprise Architecture 11-week launch on retailOS reference architecture
Loyalty program redemption <8%, customers ignore it Customer Interactions +2.4× redemption with lifecycle agents
Inventory visibility broken across DCs, stores, marketplace Enterprise Architecture Single inventory truth in <60 days
[ What we do ]

Three practices, mapped to this vertical.

01 · PRACTICE
Customer Interactions
Conversational commerce on WhatsApp, IG, web (anchors AI consulting for D2C brands)
Voice AI for commerce — pre-purchase, post-purchase, returns
Search & merchandising agents — relevance, recos, bundling
Lifecycle & loyalty agents — abandoned cart, win-back, VIP tiering
02 · PRACTICE
AI-Led Business Ops
AI demand forecasting (D2C apparel, FMCG, beauty)
AI inventory & assortment optimization
AI pricing & promotion intelligence
Supply chain co-pilots, vendor intelligence, S&OP
03 · PRACTICE
Enterprise Architecture
Headless / composable commerce reference builds
Customer 360 + CDP on Databricks / your warehouse
AWS Bedrock agent runtime, Claude-aligned context engineering
SaaS displacement — replace [tool] with AI workflows
[ Accelerators & IP ]

Retail accelerators — productized.

01
cartx

Conversational commerce agent stack. WhatsApp + IG + web. Live in 4 weeks.

02
retailOS

Composable commerce reference architecture. Shopify-replacement-ready.

03
shopx

Search, merchandising, and recommendation agents on your catalog.

04
pricex

AI pricing decisioning across SKU, channel, geography.

[ Proof ]

Retail engagements we've shipped.

FLAGSHIP
Mokobara · D2C luggage

Festive season, 11-week build, 3 SaaS tools displaced.

+31% CONVERSION
The Sleep Company · D2C

Headless commerce + cartx, replatform off legacy.

11wk TO LAUNCH
The Whole Truth · cartx + shopx

PDP + checkout agents, conversion lift in 6 weeks.

−38% DROP-OFF
[ Honest comparisons ]

devx labs vs. the alternatives — without the puffery.

DIMENSION DEVX LABS TRADITIONAL SI BUILD IN-HOUSE
Time to first value 6–11 weeks 6–14 months 9–18 months (often longer)
Pricing model Outcome-based + accelerator-priced T&M, FTE-loaded FTE + cloud + tooling — opaque
AI-nativeness Default — Bedrock, Claude, agent-led Bolted-on practice, certifications-led Depends on team — hire risk
Platform breadth Narrow on purpose — three practices Broad — every platform on the menu As broad as your team
Strength of alternative Deep partnerships, regulatory coverage, scale on multi-year programs Full IP ownership, tightest feedback loop, no vendor lock
When NOT to pick us You need a 50-person delivery floor or a 5-year program You have the talent in seat and the patience
[ Partner ecosystem ]
AWS Anthropic OpenAI Shopify Databricks MongoDB
[ FAQ ]

Questions retail buyers ask.

What is AI-native consulting for retail? +

AI-native consulting builds commerce systems where reasoning agents — not stitched SaaS — own the customer experience. devx labs deploys these in your cloud on AWS Bedrock, replacing 6–10 point tools per engagement and pricing against outcomes like conversion lift and SKU velocity.

How does devx labs help D2C brands transform with AI? +

We start with a 2-week diagnostic across your stack and signals, then ship a pilot pair of agents (typically conversational commerce + demand forecasting) in 6–8 weeks, then scale on retailOS or your existing platform. Mokobara, The Sleep Company and The Whole Truth followed this exact arc.

Can devx labs replace our Shopify apps? +

Often, yes. shopx and cartx replace search, recommendations, reviews, conversational support, and lifecycle marketing apps with one AI-native layer on your data. We publish the math per engagement — typical run-rate is 30–50% lower than the SaaS bundle being replaced.

Do you have AI demand forecasting for D2C apparel brands in India? +

Yes — cartx forecasting is tuned for festive-season patterns, returns curves, and SKU-level seasonality common to Indian apparel. Active customers across men's, women's, and footwear; warm intros under NDA.

How do you price retail AI engagements? +

Four models: fixed-fee diagnostic (USD 25–60K), milestone-based build (4–14 weeks), accelerator-priced launch (per cartx / retailOS), and outcome-based run-rate (% of incremental conversion or margin). Most engagements blend two — diagnostic + outcome run is common.

How is AI-native commerce different from headless commerce? +

Headless decouples the front-end from the commerce engine; AI-native goes further — it makes reasoning agents the system of action. Headless is a 2018 idea; AI-native is what 2026 D2C brands ship to compete with marketplace UX in their own channel.

[ Next ]

Scope a retail engagement.

30 minutes with an architect. No pitch deck — just your stack, your goals, and a sketch of where we'd start.

START A CONVERSATION SEE RETAIL CASE STUDIES