Automate your Instagram Engagement with an AI agent
Key Features
Contextual understanding:
Analyzes posts, captions, and comments to grasp full interaction context.
Product data extraction:
Auto-extracts key product details (description, usage, price, compatibility) from media URLs.
Comment categorization:
Classifies comments into categories like pricing, availability, complaints, and collaborations.
Confidence scoring:
Adjusts response confidence based on comment clarity and data completeness.
Automated replies:
Automatically replies or DMs when confidence exceeds 85%.
CRM escalation:
Routes low-confidence comments to internal CRM for manual handling.
Admin review:
Allows manual editing and approval of AI-generated responses when score is low.
Multi-product handling:
Supports multiple product links per post with fallback responses as needed.
Typically used by
Impact
Compatible With
Instagram (reels, posts, comments, DMs), Backend systems (catalogs, inventory, campaigns), CRM/ticketing tools via APIs or webhooks
Let's talk use case
Our outcome manager connects with you to understand your Instagram engagement scale, recurring query types, and how automation can enhance your workflow.
Content & data audit
We analyze posts, reels, comment trends, and backend product data to define category structures and enable accurate product tagging.
Logic & confidence mapping
We design logic trees, confidence thresholds, fallback responses, and CRM triggers deciding what the AI automates and what needs human review.
Bot development & training
Our team trains the AI using your content and defined categories, integrating scraping, LLMs, and backend logic for accurate comments, DMs, or CRM escalations.
Testing & fail-safe checks
The bot is tested in staging to validate categorization and responses. Complex scenarios like vague or multi-product comments are checked for human override.
Go live
After final review, the bot goes live. We monitor in real-time and refine logic for new comment types or edge cases, ensuring safe and scalable automation.